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Customer Relationship Management
“Experience and knowledge constitute the indispensable patrimony of all companies: Tustena is the ideal tool to manage these over time and make the most of them for your business growth.”
Managing customer relations for greater customer loyalty is an important activity in every company.
To achieve this there is a need for tools that simplifies these activities, allowing to centralise each activity involving a particular customer within a single “container” from which it is easy and quick to draw any kind of information related to the customer or prospect.
The best tool for this is a CRM (Customer Relationship Management) Software.
A CRM Software can manage, in a centralised way, all business activities that come before sales (phone calls, meetings, emails, quotes, etc.) as well as gathering from Xtannery all activities that follow a sale (Purchase Documents, Customer’s financial situation, Stats, etc.).
Team Duemila recommends Tustena CRM by Digita, the leading company in Italy for the development of CRM solutions. This company was acquired by TeamSystem in 2012.
Tustena CRM has been on the market for over 10 years and stems from the experience of an all-Italian team with extensive operational backgrounds in planning and development of solutions for business management. Tustena CRM was developed with the aim of making management easier and strengthening companies’ business. Tustena CRM offers unique and extensive solutions, covering all crucial company areas: customer management, assistance services, marketing campaigns, business management, etc.
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The most complete and developed management software for the tanning industry on the market
ACTIVE CYCLE
Easily manage Customer sales and relations with Parent companies and Brands.
PASSIVE CYCLE
Optimise supplier relations whether these be work, hides or chemical product contracts
CRM
Manage business activities to increase customer loyalty.
TRACEABILITY
Integrated production and warehouse management, tracking the logistics of the processing of the materials used (leather/chemical products).
XTANNERY APP
This application gathers all company data on one’s tablet, making it readily available.
PRODUCTION
Detect Production growth by also using Wi-Fi terminals, RFid systems and barcodes.
ACCOUNTING & TREASURY
Manage all fiscal and management activities in administration and finance
MANAGEMENT CONTROL
Analyse and optimise the costs of manufacturing activities to achieve planned targets.
XTANNERY ANALYSIS B.I.
This is the software tool to develop company dashboards and data analysis.